8/31/2023 0 Comments Zoiper request timeout code 408![]() ![]() You can find both options in your account configuration under the "Advanced" sub-tab. Altering STUN and RPort for the affected account could help. the request was unable to reach the voip server within the suitable amount of time.Try to put the voip server's hostname/ip address in the "outbound proxy" field in the account options.ĭepending on the server setup you may need to use a different outbound proxy. It is sent by the server to notify you that there is something wrong with the server details you configured. Make sure that the proper account is selected. If you use multiple accounts, you will see a drop-down menu on the main Zoiper window. if the contact you are trying to call is offline (their VoIP account is not registered).if your SIP/IAX2 account is not registered.if the contact you are trying to call does not exist.SIP 404 / Not found / No route to destination SIP 403 is shown when the server understands your request, but is refusing to fulfill it.Ĭontact your VoIP provider for assistance. SIP 403 / Bearer capability not authorized Try to put your username in the "authentication username" field in the account options.ĭepending on the server setup you may need to use a different authusername.Ĭontact your system administrator or VoIP provider for more assistance. It is sent by the server and means there is something wrong with the account credentials you configured. Make sure you know the correct email address that you used to make your purchase and use the password reset form to reset your password. The activation credentials you are trying to use are incorrect. ![]() Use our customer login section to manage and reset your certificates. The activation username and password you entered are correct, but there are no free licenses in your license pool. Make sure you are using the correct set of credentials.Ĭontact our sales team for more assistance. The activation username and password you entered are correct, however you do not have the product you are trying to activate in your license pool. Sometimes the error is passed back from IP Exchange through VoiceHost to the customer's system, at which point the call will usually hunt to another route to try and place the call.MESSAGES DISPLAYED DURING ZOIPER ACTIVATION If our platform replies back with 503 it usually means the gateway trying to process the call can't due to "issues", or the customer has hit their Calls-Per-Second (CPS) limit and is sending too many calls at once. Calls fail with SIP error 503, I-SUP errors 34 or 38: Ascertain how long the 408 error took to come back if it was immediate the trunk is usually unregistered if it took a few seconds the number is usually not mapped correctly. if Asterisk is configured to use plus somewhere else. Inbound calls fail with SIP error 408 (Request Timeout):Ĭheck the inbound number is mapped in the system correctly, if necessary the SIP trunk on the portal can be configured to strip the plus, e.g. 8000/20i - 8000Hz at 20ms) cannot interwork with 16000/30i - 16000Hz at 30ms) the call will fail and the codecs in the SIP trunk configuration need to be aligned to use one of the above codecs. If a codec is defined in Asterisk that is not one of the above, or is offering a differing sample rate or interval rate (e.g. Outbound calls fail with SIP error 488 (Not Accepted Here) or I-SUP errors 58 (bearer capability not available) or 88 (incompatible destination):Ĭheck the codecs allowed in the SIP trunk configuration above, VoiceHost only supports: alaw, ulaw, gsm Just because a trunk is showing as registered does not mean it will authenticate correctly. This error most commonly occurs when the call is not authenticating properly, at which point check the above in the SIP trunk configuration (If Asterisk, swap username= for defaultuser= to see if this solves the issue. This is the default configuration of Asterisk regardless of the actual error generated (which is infuriating when you are trying to diagnose the real problem) unless PBX is updated to send back the real error rather than the changed error. Outbound calls error with "all circuits busy" or "congestion": ![]()
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